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Need help?2018-09-28T09:11:17+00:00

Need help?

What phones can I use?2017-07-13T03:59:09+00:00

The Halza app is available for iPhones and Android phones (OS 5.1 or above).

1. Adding Medical Parameters2017-07-18T09:37:47+00:00

Watch this video to help you get started

2. Adding/Deleting Friends2017-07-18T09:38:56+00:00

Watch this video to help you get started

3. Managing your circles2017-07-18T09:39:58+00:00

Watch this video to help you get started

4. Uploading/Deleting Medical Images2018-04-12T03:09:32+00:00

If you’re an Android user, watch the video below. If you use an iPhone, please log in to your Halza account and upload your files via the portal.

5. Uploading/Deleting Medical Records2018-04-12T03:08:42+00:00

If you’re using an Android phone, watch the video below and follow the instructions. If you’re an iPhone user, please log in to your Halza account and upload your files on the portal.

6. Sharing with Doctors2017-07-18T09:42:38+00:00

Watch this video to help you get started

7. Sharing with Friends/Circles2017-07-18T09:44:07+00:00

Watch this video to help you get started

8. Assigning a Proxy2017-07-18T09:43:50+00:00

Watch this video to help you get started.

9. Uploading files via Halza.com2017-07-18T09:43:37+00:00

Watch this video to help you get started.

What is the difference between Follower, Essential and Premium subscription?2018-12-05T02:22:47+00:00

You can compare the different subscriptions here.

How do I upgrade my subscription?2017-07-10T06:31:14+00:00

You can upgrade your subscription by going to subscription portal. Login with your existing email and password.

Can I cancel my subscription prior to the end of my subscription?2017-06-08T04:03:39+00:00

We apologize that circumstances have made you undertake this course of action.  However, we do not allow any cancellation prior to the end of your subscription.

How do I get a refund?2017-06-08T03:55:15+00:00

We apologize that circumstances have made you undertake this course of action. However, we do not provide refunds after you have made payment with us.

What happens if my subscription ends and I do not re-subscribe?2017-10-19T01:28:04+00:00

If your subscription ends and you have decided not to re-subscribe, you are still able to enjoy the mobile solution as a Follower. In that case, features and functions that are associated with medical data, including your own data will be no longer available.

Hence, it is advisable to export your data before the end of your subscription. Should you forget to export your data before the end of your subscription, Not to worry, your medical records will be kept on file for an additional 4 months after expiration of your subscription. Feel free to contact us here to help retrieve your records.

What can I do on my Dashboard tab?2017-06-30T06:31:13+00:00

The Dashboard tab has all your medical information organized to help you keep track of any health-related matters based on your requested parameters.

What is the use of Records & Image in the Dashboard tab?2017-06-30T06:17:26+00:00

The Records Icon gives you access to your Patient Notes, Clinical Notes & PDF versions of your Lab Reports.

The Image Icon gives you access to your image & DICOM version of Lab Reports.

What is the use of Physicians in the Profile tab?2017-06-30T06:30:52+00:00

The Physicians tab is where the details of your physicians are located.  You can only have one primary physician but you can have numerous secondary physicians.

Upon adding your physicians, they will have access to all your medical information.

How do I add and sort my parameters?2018-12-05T03:16:50+00:00

1. Under Dashboard, tap the “+” icon next to Vital Signs

2. Select the Health Parameters you want to add

3. Tap “Done” in the top right corner

Who can see information on my Dashboard tab?2018-12-05T03:57:12+00:00

By default, only you and the doctors on your doctor list can see the information on your Dashboard tab. However, you can also share with non-Halza doctors. To do so:

1. Tap the “QuickShare” button on the Dashboard page.

2. Fill in the details.

3. Tap the button in the top right corner to submit

You can also choose to give each of your Circles access to specific information. To do so:

1. Tap on a Vital Sign that you have added.

2. Tap on “Viewed only by”

3. Select the Circles you choose to give access

4. Tap “Done” in the top right corner

Can I change my profile name?2017-06-07T09:36:42+00:00

Yes, you can change your profile name, but it is advisable to use your actual name instead of an alias. This is to ensure accuracy of your medical information and to avoid confusion for your physicians.

How do I add medication information?2018-12-05T02:44:14+00:00

1. Under Dashboard tab, tap the Pill icon

2. Tap on Add New Medicine

3. Add medicine information

4, Tap Done

How do I set medicine reminders?2018-12-05T02:47:15+00:00

1. Under Dashboard tab, tap Medicine

2. Tap on medicine you want to be reminded

3. Tap Set Medicine Reminder

4. Tap Add Another Time and set time of the reminder

5. Tap days you want to be reminded

6. Tap Save

Tap Done

I am no longer on medication. How do I remove my medicine?2018-12-05T05:21:46+00:00

There are two ways you can remove your medicine.

Method 1 – You can set the End Date and Time when you are adding your new medication. Upon the End date and Time, the medication will be removed automatically into Archives.

Method 2 –

1. Under the Dashboard tab, tap Medicine

2. Tap on the Edit

3. Tap on the medication you want to remove.

Tap on Remove on the top right corner.

Does my physician have access to all my medical data in Halza?2017-06-07T09:30:41+00:00

If your physician is on the Halza system and is added to your list of physicians in your profile, then he/she will have access to all your medical data. If your physician is not on the Halza system, you can choose to share all your medical data with him/her. Watch this video to learn how to add physician to your profile and share medical data with physicians not in the Halza system.

How do I know if my physician is on the Halza system?2017-06-07T09:29:51+00:00

You can try to add them to your list of physicians and if they are on the Halza system, you will be able to find them.

Can I share my medical data with non Halza physician?2018-12-05T05:37:32+00:00

Yes, you can. You wil also be able to add an expiration date to end your non-Halza doctor’s access to your data. To share your data:

1. Tap the “QuickShare” button on the Dashboard page.

2. Fill in the details.

3. Tap the button in the top right corner to submit

Can I contact my physician directly on the solution?2017-06-07T09:28:22+00:00

Yes, you can contact via patient notes.

Is Halza secure?2017-06-07T08:56:08+00:00

Your security is our top priority. All your data is securely stored on the Microsoft Azure cloud which is compliant with industry standards. If you would like to learn more, you can visit Microsoft Trust Center here.

What data does Halza collect, use and disclose and for what purposes?2017-07-10T07:00:29+00:00

Halza collects the appropriate data to respond to your queries, requests and feedback, in order to   maintain your account and to provide you with the functions of our solution. Please refer to our Privacy Policy and End User License Agreement for more details

Who owns my data?2017-06-07T08:55:10+00:00

Halza places you in control of your health. Healthcare is about you. Hence, you own your data and you decide who to share it with.

What does DCM refer to?2017-06-27T07:21:56+00:00

DCM is the short name for DICOM which stands for Digital Imaging and Communications. It is the standard file format for your medical images such as radiography, ultrasound, CT Scan.
To upload DICOM files onto our solution. Please request your physician to download your medical images onto a disc or USB Stick.

What do I have to do as a Proxy/Verifying Party once I have received the notification?2017-07-10T07:07:34+00:00

As a Proxy

  1. To get access to the Subscriber’s account, the proxy has to first contact Halza to make a request
  2. The request will be verified by the Halza Admin and upon verification, an email will be sent with instructions to the Proxy on how to access the Subscriber’s account.

As a Verifying Party

  1. If and when there is a request by the Proxy to gain access to a Subscriber’s account, the Veriflying Party will be contacted by the Halza Admin to verify the validity of the circumstances.
  2. If, at any time, the VP objects to taking control of the Subscriber’s account by the Proxy, the VP is to contact Halza immediately
What is the difference between a free and paid subscription?2018-12-05T02:16:17+00:00

With a paid subscription, you will be able to store and access your medical data anytime, anywhere and communicate with your physicians and caregivers. A free subscription as a Halza follower only lets you communicate with your friends through Chats and certain emojis. To find out more about the different plans, click here.

How do I subscribe to a plan?2017-07-10T02:58:20+00:00

Thank you! You can subscribe to a plan here.

What is the minimum age to use the Halza Mobile Solution ?2017-07-10T02:56:07+00:00

In general, a person younger than the age of 21 will not be allowed to use the mobile solution. However, there are exceptions to this and they are:

  1. the person younger than 21 is part of the family plan. (To find out more about the family plan, please contact us here.)
  2. the person younger than 21 is considered of legal age in the jurisdiction he/she resides in and provides Halza with such information and proof. (Provide documentations here.)
Can I have more than one personal Halza account?2017-07-10T03:00:04+00:00

Yes you can, but it is not advisable as it will be more beneficial to have everything in one account. We do offer family plans, please refer to this inquiry page for more information. Let us know here if we can help you further.

How do I change my account password?2017-06-30T06:13:52+00:00

First, log out of your account. Then on the login page, tap on “Forgot Password”.

I am a Premium customer but I have no idea who is my concierge. Who should I contact?2017-10-19T01:30:13+00:00

We apologize for that. Please write in to us here and we will gladly assist you in this matter.

What do I do if I cannot find my medical condition in the mobile solution?2017-07-10T06:26:36+00:00

Not to worry, you can write in to us here and we will gladly assist you in this matter.

What if I forget to enter my data?2017-06-07T08:41:50+00:00

Not to worry, you can still enter past data into Halza, just remember to change the date and time. Also, we understand that most of us tend to forget to enter data on a regular basis. Hence, Halza will reach out and help you get through the process if we don’t hear from you for a while.

How do I turn on/off automatic updates to my Halza app?2017-06-07T08:38:25+00:00

For IOS, go to phone’s Setting, tap on iTunes & App Store. Under Automatic Downloads, toggle On/Off in Updates. For Android, simply go to Play Store and look for settings. Under General, tap on Auto-update apps to select to turn on/off automatic updates.

My Halza app keeps crashing whenever I access it.2017-07-10T06:28:57+00:00

Please write to us here and we will gladly help you with this issue.

What happens to my account if I pass away?2017-06-08T03:50:09+00:00

Your Proxy can request to take over your account and retrieve all your data from us. Please note that 4 months after the expiration date of the Halza subscription, all data will be deleted.

What do I do if my friend / family member who has a Halza account, passes away?2017-06-08T03:50:14+00:00

Should your friend/family member pass away, the Proxy can request to take over the account and retrieve all the data. Please note that 4 months after the expiration date of the Halza subscription, all data will be deleted.

I would like to report an issue that was not addressed in the FAQs2017-07-10T06:29:33+00:00

You can write in to us here and we will gladly assist you in this matter.

What should I do if the solution freezes?2017-07-04T03:15:02+00:00

Not to worry, simply close the entire solution to reset it

For iOS: Double click the home button and swipe the solution upwards to close.
For Android: Tab on Recent Apps and swipe the solution sideways to close.

I set targets which I don’t reach.2018-12-05T05:55:34+00:00

We calculate if your data moves toward the direction of your target. If we believe that it does not, Halza will contact you.

Can’t find what you’re looking for?

Contact us

Information to the users:

  1. All information found on the Halza platform is presented to the best of our knowledge. However, please do exercise discretion in the use of this information and always consult a physician
  2. Subscribers shall not rely on any information presented on the Solution as medical advice, and should seek proper professional opinions before making any health or medical-related decision, whether for themselves or for others.
  3. The Halza system will be able to digitize hardcopies of medical images. Your physician depends on the best quality files. Hence, we do not advise taking photos of medical images. Halza will only accept data in formats that our team can digitize. (Paper, Storage Devices such as CD ROM, USB stick or hardcopy images)